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Questions about an order, the Sculptor, or your subscription? We're here. Your answer might already be waiting in the FAQ below. Otherwise, send us a message.
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General
How does the Aurora Sculptor work?
It combines two things in one handheld device. EMS microcurrent works with the 43 muscles under the skin of your face, the part no cream can reach. Red light supports the skin itself. Five minutes a day along your jaw, cheeks and neck is the whole routine.
Is it safe to use?
Yes. The Sculptor is designed to be gentle, and you control the intensity the whole time. Please don't use it if you're pregnant, have a pacemaker or other implanted electronic device, have epilepsy, have metal implants in your face, or have an active skin condition on the area. If you're unsure, check with your doctor first.
Is it okay for sensitive skin?
Yes. Start on the lowest setting for the first week and work up from there. Use it with HydraLift™ or another serum so the device glides and the current reaches the muscle comfortably.
How often should I use it?
Five minutes a day for the first two weeks, then three to five times a week to maintain. Consistency matters more than long sessions.
When will I see results?
Most women notice a glow and less puffiness within the first few uses. The firming and lift along the jaw and cheeks builds over the following weeks, the same way any muscle responds to training. Everyone's skin is different, so results vary.
Do I need the serum?
Microcurrent needs a conductive layer to reach the muscle, so use a serum every session. HydraLift™ is made to go under the Sculptor, and your first bottle is included free with the device.
How does the HydraLift™ subscription work?
A new bottle ships every 28 days, timed to when you run out. You can skip a delivery, change the date, pause or cancel any time from your account, or just email us and we'll do it for you.
How do I cancel or change my subscription?
Log in at your subscription account to skip, pause, change or cancel. If you'd rather not, email info@auroraskin.us and we'll take care of it.
What payment methods do you accept?
All major credit and debit cards, plus the express checkout options shown at checkout. Payments are processed securely and we never see your full card number.
Where are you located?
Aurora Skin is a US company based in Maryland. Our support team works with you over email.
Shipping & returns
Where do you ship?
We ship across the United States and to most countries internationally.
How long will my order take?
Orders take about 3 business days to process, then 3–7 business days to arrive in the US. International orders usually take 7–18 business days. Holidays can add a few days.
Is shipping free?
Yes. Shipping is free on every order.
How can I track my order?
You'll get an email with your tracking number as soon as your order ships. Some carriers take a few days to show updates. If it's been more than 7 business days with no tracking information, email us and we'll look into it.
Can I change my shipping address?
Email us as soon as possible. We can update the address until your order starts processing. After that it's already on its way to the carrier and we can't change it.
Can I return my Sculptor?
Yes. Every Sculptor comes with our money-back guarantee. Email info@auroraskin.us to start a return and we'll walk you through it. You can read the full terms in our refund policy.
My device arrived damaged or isn't working.
We're sorry. Email info@auroraskin.us with your order number and a quick photo or video, and we'll make it right.
How do I contact you?
Use the form above or email info@auroraskin.us. Including your order number helps us answer faster.
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